Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Sameday Services that are completed.

To complete your return, we require a receipt or proof of purchase.

Sameday Services Requests 
Sameday Services cannot be refunded once completed and delivered. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lootdelivered.com 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Changes 
If you need to swap your order to another game or item in our store, most orders need to be cancelled in order to do so. 
Please get in touch within 2 days from ordering and we will let you know whats possible with your processing order. Most orders cannot be changed or edited after they are submitted and confirmed by our team. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email support first at Support@lootdelivered.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. — See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.

Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By logging in to their account

How does our site handle do not track signals?

• We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

• Our app does allow third-party behavioral tracking. Tracking tools include but are not limited to Facebook pixels, Google Analytics, and Google Firebase.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, We will notify the users via email within 14 business days

We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Warranty Disclaimer
All services, games, and other offerings made available through Lootdelivered’s website are provided on an “as is” and “as available” basis, without any warranty, whether express, implied, statutory, or otherwise. This includes, without limitation, any warranties of merchantability, fitness for a particular purpose, title, noninfringement, or compatibility with local laws.

Support Disclaimer
No obligation to provide technical, legal, or any other form of support arises from the publication of services, games, or content on the website. No assistance will be furnished for troubleshooting, customizing, or ensuring the operability of any listed item.

Terms of Service Voidance
Participation in any service, game, or other listing may constitute a breach of third‑party or Lootdelivered’s own terms of service and may lead to suspension, termination, or other enforcement actions by the relevant rights‑holder. No assurance is made that engagement with any listing will remain compliant with all applicable terms.

Remedial Actions
In the event of a reported problem, the exclusive remedial measure consists of removal or suspension—either temporary or permanent—of the relevant service, game, or listing. No further restitution, replacement, or remediation will be offered.

No Future Guidance or Guarantees
No commitment is made to provide updates, enhancements, or ongoing guidance regarding any current or future offerings. No guarantee is provided as to availability, performance, security, or legality of any service, game, or content.

Entire Agreement
This disclaimer constitutes the complete and exclusive statement of the understanding regarding warranty and support for all offerings on the Lootdelivered website, superseding any prior or contemporaneous communications, representations, or understandings, whether oral or written. Subject to change at anytime.